Brocade Supplemental Support

Broadcom understands the value of having a high-touch, proactive offering from the experts who created the products within a multi-vendor environment. For that reason, Premier Support is also available to customers who purchase hardware and receive hardware support from Broadcom-authorized OEM partners.

Supplemental Premier Support customers are able to open a case with their OEM support provider to allow both them and the OEM to contact Broadcom directly. Supplemental Support is a partnership between Broadcom and the OEM to provide the best possible support experience to their share customers.

Other than hardware replacement, Supplemental Premier includes all of the same features as Premier Support, including a dedicated Support Account Manager (SAM). SAMs serve as the customer’s single point of contact for all support-related activities. Other features include:

- Quarterly business support reviews
- Accelerated escalation management and priority access
- Unlimited access to the Proactive Change Review (PCR) process
- Software recommendations for upgrades and releases
- Automatic Case Creation via Brocade Support Link