Quantum DDY48-ACEJ-001A data storage service

Standard Service and Support Plans Quantum's StorageCare® Global Services offer a number of Advanced Services that allow you to customize your support and integration plan to achieve just the right amount of coverage.
Our Service plans are designed to keep your data safe, protecting it even before issues arise With growing volumes of information, increased security restrictions, and the huge impact that inaccessible or lost data can have on your resources, it’s important to have a comprehensive solution in place to manage it all. Quantum offers plans designed to fit your unique needs in more than 180 countries, 24/7 online and multilingual phone support, and proactive monitoring through StorageCare® Guardian. You’ll also get access to online self-service, which allows you to log and track your service calls in real time.
Mission-Critical Premium Support This support plan provides mission-critical support for fastest resolution, including 24x7 technical assistance, proactive remote monitoring and resolution, priority onsite critical issue response, 24x7 delivery and installation of all replacement parts.
Around-the-Clock Business Support Offers around the clock support for busy operations, includes 24x7 technical assistance, proactive remote monitoring, next business day parts delivery, installation of non-customer replaceable components and provisional loaner systems in times of disaster.
Cost-Effective Essential Support Delivers support essentials during business hours, including access to skilled technical support, next business day delivery of replacement parts, and installation of non-customer replaceable components to ensure trouble-free problem resolution.