Lenovo 0C08358 warranty/support extension 1 license(s) 3 year(s)

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our award-winning service experience can optimize the productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

Onsite:
All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo PC. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved.

This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day.

4 Hr 24x7: Lenovo's 4 hour service provides best-in-class response to business critical server issues when you need it most; 24 hours a day, 7 days a week, including nights and weekends. Once an incident is registered with the Lenovo Call Center, and the need for onsite presence is confirmed, an Qualfied Lenovo onsite technician is dispatched to arrive at your location within 4 hours. KYD: Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.