HP 5 year Active Care Next Business Day Response Onsite Notebook Solution Support

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.^[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go. Solution covers Base Hardware and up to 6 additional components sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.

 

• HP TechPulse predictive and proactive alerts and notifications
• Hardware health monitoring, provides updated fast health checks on devices in your fleet
• Hardware device information – including BIOS and firmware updates
• Auto-ticketing – for hard disk drives & batteries needing replacement
• Remote problem diagnosis and support
• Next business day onsite hardware support ^[1]
• Replacement parts and materials
• Firmware updates for selected products