HP Hardware Support Next Day Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and for which customers may easily restore data from their backup files, HP Next Day Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Next Day Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within the next business day. Replacement products or parts are new or functionally equivalent to new in performance.[1]
Products specifications
| Attribute name | Attribute value |
|---|
| Additional information | Business Priority Support |
| Response Time | Next business day response |
| Place of service | Offsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 4 years |
| Service method | Advanced unit exchange |
| Care Pack type | Electronic |
| Coverage period | 48 month(s) |
| Warranty type | S |
| Logistics options | Courier shipment and defective return |
| Support type | Exchange |