HP 4 year 9x5 4hr Response Onsite DMR Desktop Hardware Support

When time is money, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service ^[1]. This service is available 9 hours per day during standard local business hours, and the standard local work week, excluding HP holidays. And when dealing with defective storage media, you maintain control of your sensitive data.

 

• Remote problem diagnosis and support
• 4-hour onsite response
• Replacement parts and materials included
• Firmware updates for selected products
• Escalation management
• Access to electronic support information and services
• Defective media retention (DMR)