HP 4 year 24x7 4hr Response Onsite DMR Desktop Hardware Support

When you operate around the clock, 7 days a week, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service ^[1]. This service is available 24 hours per day, 7 days a week, including HP holidays. And when dealing with defective storage media, you maintain control of your sensitive data.

 

• Remote problem diagnosis and support
• 4-hour onsite response
• Replacement parts and materials included
• Firmware updates for selected products
• Escalation management
• Access to electronic support information and services
• Service available 24 hours a day - 7 days a week
• Defective media retention (DMR)