Pickup and Return Service with Defective Media Retention offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. When dealing with defective storage media, you maintain control of your sensitive data.
Products specifications
| Attribute name | Attribute value |
|---|
| Type | Pick-up&return |
| Additional support option | Defective media retention |
| Response Time | Repaired within 3-7 business days |
| Place of service | Offsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 3 years |
| Service method | Depot repair |
| Additional information | Excludes external monitor |
| Care Pack type | Electronic |
| Coverage period | 36 month(s) |
| Warranty type | S |
| Logistics options | Courier pick up and return |
| Number of years | 3 year(s) |
| Support type | Pickup and return |