Pickup and Return Service with Accidental Damage Protection offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. Plus, accidental damage protection covers spills, drops, falls and more.
Enjoy door-to-door service HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
Reduce your costs For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
Get high-quality support HP’s expert technicians have the tools and resources to repair your equipment properly.
Protect against accidents Accidents happen. In the event that peril finds your PC, don't worry - accidental damage protection covers spills, drops, falls and more.
Return & exchange information HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply.
Products specifications
| Attribute name | Attribute value |
|---|
| Response Time | Repaired within 3-7 business days |
| Type | Pick-up&return |
| Place of service | Offsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 3 years |
| Service method | Depot repair |
| Additional information | Excludes external monitor |
| Care Pack type | Electronic |
| Coverage period | 36 month(s) |
| Warranty type | S |
| Logistics options | Courier pick up and return |
| Additional support option | Accidental damage protection |
| Number of years | 3 year(s) |
| Service time (hours x days) | 9x5 |
| Service type | Accidental Damage Protection |
| Support type | Pickup and return |