HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, and remediation services, HP Active Care keeps employees up and running in the office or on the go. This service must be purchased with a NBD Onsite Support Care Pack to be activated.
Products specifications
| Attribute name | Attribute value |
|---|
| Service method | Predictive Support |
| Response Time | Next available agent |
| Place of service | Remote |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 3 years |
| Care Pack type | Electronic |
| Coverage period | 36 month(s) |
| Warranty type | S |
| Support type | Active Care |