Broadcom 3Y Essential Direct Support

Enabling Nonstop Networking with Flexible Support Options Brocade, a Broadcom company, understands that every network is unique and requires a different level of technical support to meet the customer’s business requirements. Brocade® Direct Support provides a single support contact for SAN products purchased through Broadcom or Brocade OEM partners. Organizations that face the challenges of maintaining large or complex networking environments gain immediate access to Brocade expertise and resources to accelerate problem resolution, increase uptime, and improve overall efficiency. Essential Support Service-Level Options Brocade Essential Support provides software and hardware support to customers with Brocade equipment. Brocade Essential Support includes 24×7 access to the Technical Assistance Center (TAC) (available through phone and the Web), software updates, online self-service tools, and it offers several hardware replacement options.

• Provides 24×7 access to Brocade Technical Support expertise reducing time to resolution
• Provides unmatched expertise in data center networking to optimize network performance
• Offers a variety of service-level agreements (SLAs) tailored to meet organizations’ unique support needs
• Simplifies network management through online technical support tools
• Includes access to actionable reports and recommendations based on best practices