Arcserve ARC BK 19 CL AGT FR WIN PRD+ 3Y ENT MNT 1 license(s)

Keep critical Windows backup agent environments covered with enterprise maintenance designed for rapid response and steady operational continuity. This 3-year service package pairs 24 x 7 support with 2-hour replacement response, helping teams resolve issues quickly when backup protection cannot wait. Built for organizations that depend on Arcserve backup agents to protect business data, this plan adds on-site exchange coverage, diagnosis, software updates, software upgrades, and web knowledge base access. That combination matters when the cost of delay is measured in missed recovery windows and extended exposure. For infrastructure teams, the value is not just access to support — it is faster restoration of service, fewer interruptions to backup schedules, and a clearer path through incidents. Enterprise maintenance is the right fit when internal teams need vendor-backed escalation and replacement handling without adding operational friction. Choose this coverage when uptime, recovery readiness, and predictable support response are worth more than a basic break-fix plan.

Ideal For
- Supporting Windows backup agent deployments in production environments
- Maintaining recovery readiness for distributed infrastructure teams
- Reducing service interruption risk for business-critical backup operations
- Providing vendor-backed escalation for enterprise support desks

 

• 3-year enterprise maintenance term
• 24 x 7 support coverage
• 2-hour replacement response time
• On-site exchange service model
• Electronic and physical service subtype
• Diagnosis and phone support included
• Software update and upgrade entitlement
• Maintain backup agent coverage with 3 years of enterprise maintenance